Client Testimonials

What other people say….

Charlton Grace past clients are our best advocates. Take a look through some of our client testimonials for recent reviews. Charlton Grace is owned and run by its founding partners who work full time within the business. The passion for our own business combined with a strong independent brand is generating referrals from old and new clients alike. We are proud of what we are building, brick by brick.

The professionalism, efficiency and responsiveness of Mark and Ade at Charlton Grace is second to none. Understanding my circumstances and need for a quick sale they marketed my property with gusto and after 17 viewings in 6 weeks I had a sensible offer and 4 weeks later I completed. They are both the nicest people who care about what they do and the client. Nothing was ever too much trouble and they always went the extra mile. I would have no hesitation in recommending Charlton Grace and would seek their services if I were to move again.

Karen Elkins - Seller in RG22

We sold through Charlton Grace as we had previously purchased the property from them 5 years ago and found them very helpful and polite. Again, Mark and Are delivered good customer service, and remained positive through a difficult viewing period. The only problems we faced were with valuation and having to drop the price of our property several times; although we understand the housing market has not been particularly favourable this year with a lot of uncertainty, politically. Other than that they have been in good contact with us and our buyers, and were sympathetic when moving day did not go as planned, with Mark keeping the buyer informed even though it was his day off. All in all, we would recommend Charlton Grace for buying and selling; although they were a bit pushy with dropping the sales price we have found them to provide good customer service, and found Mark and Are to be a lot more personable than some of the estate agents we had encountered while purchasing.

Kelly Morrison - Seller in RG22

We have just exchanged contracts on a flat we are buying through Charlton Grace.
We cannot speak highly enough about them. We had excellent service from Mark Charlton who was extremely helpful in all sorts of ways. He answered all the questions we had, and acted as 'go between' with us and the sellers.
The flat purchase could not have gone more smoothly. He even recommended an excellent solicitor to act for us.

Mr & Mrs Hammond - Buyer in RG25

We were very impressed with the service from start to finish. Mark Charlton was extremely professional and responded to every query very effectively and efficiently working on our behalf to keep both us and our buyer happy. We were made to feel like a very valued customer and cannot fault the whole process

Mrs Kennett - Seller in RG24

Mark was excellent, responsive and helpful throughout the entire process of our house purchase. He was always willing to take questions back to the seller and did so quickly and helpfully. We would definitely deal with Mark and Charlton Grace again in the future.

Brendan Cavanagh - Buyer in RG24

Mark and Ade have been very helpful throughout my property purchase. They were unfailingly polite and swift to respond to my queries.
The only issue was a small breakdown in communication, where a previous issue with the property was not disclosed fully, but this was not a serious issue, and was relatively easily overcome

Dan - Buyer in RG21

Just wanted to say thank you for the service you’ve provided over the last 4 years. Natalie and I have been renting for over 10 years using various letting agents, and Charlton Grace have been by far the best experience yet. 

Mr & Mrs Dawe - Tenant in RG24

Brilliant from start to finish. Fair price, knowledgeable, helpful, friendly and competent staff. Fast responses to all enquiries. They make a complex process seem quite straightforward. An impressive operation I would not hesitate to engage again when the need arises.

Mr Kiddle - Seller in RG21

Mark and Adie were excellent when we sold our home in Kempshott. Very supportive, communicative and informative without any of the nonsense that sometimes gets attributed to Estate Agents. I would use them again without a moment's hesitation. The mortgage advisor, John, was also excellent and made some superb recommendations.

Rob Cooper - Seller in RG22

I recently sold through CG and can very much recommend them. Very helpful throughout and made what is a very stressful experience much more manageable.

Alan Whitaker - Seller in RG24

Very obliging and very helpful nothing was a bother considering we are 400 miles apart. When I panic Mark was on hand to talk me through it

Mrs McLeod - Seller in RG21

We have not moved for many years and were very apprehensive about it; however, every contact with Charlton and Grace has been a good experience. There was none of the "hard selling" some agents use, which would have put us off. Charlton Grace's support and advice has kept us going through any difficulties we encountered. Mark went out of his way to make us feel comfortable and answered all our questions with patience and understanding.

Steve and Tina - Seller in RG21

Not only have Mark and Ade ensured we have had consistent and reliable market advice, they have both gone above and beyond our expectations in terms of their persistance to get us through all the 'chain' communications and problems. This is not true of most other estate agents. We also used them in 2011 to sell a property and their standards have remained high. We would most definitely choose them again if we were to sell again.

Mr & Mrs Phipps - Seller in RG21

We found Ade and Mark extremely friendly and helpful. Mark was so helpful through a difficult exchange, we only brought through Charlton Grace but the service was fantastic.

Mrs Philpot - Buyer in RG23

Thank you again for a smooth and great experience with you and Charlton Grace, was greatly appreciated,

Mr M Strange - Tenant in Hatch Warren

I've bought a property through this company, at the same time as selling a property through a London company. The latter was a very prolonged and painful affair. Through this Mark and Adrienne were supportive giving good advice and never lost faith in the sale I was struggling with in order to buy the Basingstoke property. We're now about to complete and I'm still in one piece. Thank you both.

Joan W - Buyer in RG21

I have just had a horrendous time selling my house due to having purchasers with marital problems further down the chain. I sold my house in October but am moving in March. Throughout this period of time Mark and Ade kept phoning up and down the chain to find out what was going on and keeping me informed. I cannot speak highly enough about their service. Thank you both.

Alan J - Seller in Hatch Warren

I want to thank you for all the time , help, and being next to us when we needed and always being more then a friend being a family member !!!

We wish you all the best and health and love We gone see you soon when we gone be back from holiday  Kind Regards Daniel and Andreea

Daniel and Andreea - Tenants in RG21

I have found Michele Blay to be very helpful and supportive in helping to find a suitable rented property. She has always been professional but has a very friendly personable manner. I hope to work with Michele again and would like to thank Michele for all her help.

Gray Healthcare - Tenant in Hatch Warren

Charlton Grace Estate Agents, and in particular Mark, are a breath of fresh air. After dealing previously with one of the so called 'big High Street agents' our experience with Charlton Grace was fantastic. From requesting a viewing right through to Exchange Of Contracts Mark and his team have supported us throughout, showing at times lost of patience and providing a good listening ear! We're moving to what I hope to be our 'forever' house but if we do move in the future the first Estate Agents I will call is Charlton Grace. Thank you Mark and team for your professionalism and always being available to answer any question no matter how big or small.

Mr & Mrs Durham - Buyer in Rooksdown

Charlton Grace are a fantastic estate agent and I would highly recommend them. We dealt with Ade and Mark and wow what fantastic people they are and lovely too. People say buying a house is the most stressful time of your life but I can honestly say the process was so smooth thanks to Charlton Grace. We viewed 2 properties for sale with them, fell in love with one of them, made our offer and away we went. Charlton Grace were always there to speak to if we needed it and were happy to answer any questions we had. We have now been living in our new home for a week and we couldn't be happier. Thanks again Ade and Mark!

Mr & Mrs Ashford - Buyer in Kempshott

Just wanted to say thanks for the last 2.5 years. We both agree that in our years of rental that Charlton Grace has been one of the better letting agencies we have dealt with. Many thanks, Martin

Mr & Mrs Lee - Tenant in RG21

Absolutely brilliant! The best agent in Basingstoke. We have dealt with both Mark and Lee with regards to Purchase, Lettings and Sale and they are honest (which I believe stands them above all others), reliable, professional and persistent when required. Everything you can ask for from an agent. These low fee alternatives are exactly that - you get what you pay for. Charlton & Grace has genuine, honest experts who carry you through each stage and achieve results. I use agents all over the country and these are by far the best. I highly recommend them. Thank you Mark & Lee it was a pleasure doing business with you :-)

Mrs Davies - Seller in Hatch Warren

Excellent service from both Ade and Mark. I was kept informed every step of the way. My property was sold within ten days of it going on the market. Brilliant!

Ms M - Seller in RG21

I found both Ade and Mark endlessly charming and helpful in all respects : Ade during the selling of my house and Mark chasing the purchasers' solicitors when signing the Contract and obtaining a Completion Date took forever ....

Caroline - Seller in RG21

‘Thanks for organising the oven replacement so promptly. You really blow me away with how organised you are and I absolutely know you are 100% reliable. Thank you for looking after my property. ‘

Karen Insley - Landlord in Hatch Warren

We needed a house to rent and had many complications as we were moving back to the UK from Portugal. We hit many obstacles until we found the house that ticked all the boxes. Luckily the agent was Charlton Grace and in particular Michele who was more than helpful and accommodating regarding our complicated circumstances. Due to Michele's sterling efforts our move went very smoothly and we are now personalising our new home. We cannot praise the professionalism and courteousness of this agent enough. Thank you so much, Kerry and Margot.

Kerry & Margot - Tenant in RG24

From the moment we called Charlton Grace to view a house, Ade was fantastic. 
She arranged us a quick viewing and was incredibly helpful with all our questions what with this being our first home.
Any emails or calls were have been answered quickly and thoroughly. Really couldn't have asked for anymore!

Claire & Tim - Buyer in RG22

We sold our 6 bed detached house in Basingstoke via a sole agency with Charlton Grace. We met with several larger and better known agents before deciding, but preferred Lee Grace's personal, polite, enthusiastic and friendly approach. The service was excellent from start to finish. We would recommend them without hesitation.

David & Sandra P - Seller in RG21

Dear Mark,

Happy Christmas and a Happy New Year to you all! 

I'm sorry it's taken me so long to write but with moving in, Christmas and the grandchildren it's been quite hectic.

I've already had some decorating done and bought some new furniture and the place is looking wonderful!

I wanted to say a massive thank you to you and the team for selling my house. What a long journey it was!

Being a 'non-standard' build with numerous issues and challenges, I was not looking forward to the experience at all, but you stuck with it and your relentless determination, skills and knowledge have meant that I am now enjoying every moment of my wonderful new home! You and the team showed masses of positivity, professionalism and care throughout, for which I am so grateful. This has most definitely been a case of service 'above and beyond' which I believe is very rare these days. Again, thank you, I do not think I'd have received such a personal and committed approach from any other agent and I am so pleased that I chose Charlton Grace to sell my house!

I hope you all have a very happy, healthy and prosperous new year.

Love from Eileen x

Eileen Newman - Seller in RG21

I sold my house using a different agent and bought a house being sold by Charlton Grace. The chain came very close to falling through but Mark did an excellent job of chasing everyone up and smoothing out all the problems that came up. I only wish that my own agent had been so diligent.
If I move again, Charlton Grace will be the agents I go to.

Paul B - Buyer in Beggarwood

I used Charlton Grace for the second time as I couldn't find anyone who I was happier to have representing the sale of my house. All points of contact have been nothing but professional and I would thoroughly recommend their services for either buying and selling. Very friendly manner both on the phone and in person.

Kevin Davies - Seller in Hatch Warren

I deal with Estate Agents across the South of the UK on a regular basis as I work in the property industry and can honestly say I struggle to find anything positive to say about the majority.

Overall every member of the team at Charlton Grace is very pleasant to deal with, never rude and generally do what they say they will.

The only negative I have and recommendation for improvement is that both sellers and purchasers prefer to be told the truth, even if it's not what they want to hear. Hopefully, probably and should be may seem like you are pacifying a situation, however all it does is allow frustration to build and cause parties to lose faith in what they are being told.

That negative aside, you would certainly struggle to find a better Estate agency than Charlton Grace in the Basingstoke area.

Becky Allen - Buyer in Lychpit

I would like to personally thank Ade for your help during the offer period. It was lovely to actually come across a very genuine, friendly estate agent unlike other estate agents from different companies we have spoken to. They have not all been that bad but unlike Ade none of them seem to really care.

Many thanks Ade

Kind regards


Andrew Darton - Buyer in Hatch Warren

We felt we had an fantastic service from them, would definitely recommend them! Very quick and efficient and very friendly.

Carl - Seller in RG24

We would like to thank Mark & Ade for all their help during our house move. They were always available for support and advice and very quick to respond to questions and issues. We have no hesitation to recommend them, a thoroughly professional set up.

Thank you very much

Smiths - Seller in Roman Park

Thank you to Lee, Mark and Ade for all of their help in selling my late father's home. Their professional, prompt and friendly service meant that everything went smoothly throughout the process and their sensitivity was appreciated greatly. I thoroughly recommend Charlton Grace as a professional agent with the personal touch.

Angie S - Seller in Berg Estate

I was so very pleased with Charlton Grace. Michelle was my agent and she was so helpful!. She was very courteous and friendly, and made sure all I needed to move in was in place. All I can say is Charlton Grace made my entry to my new house very swift and stressless.

Thank you Michele

Simere - Tenant in Marnel Park

Michele is always available and quick to respond to any queries/problems that we have.

I would highly recommend Charlton Grace.

Nicola C - Tenant in RG24

My wife and myself have been very impressed and pleased in our dealings with this Agency; first with Ade who facilitated our initial visit to the property in question and then with Mark who dealt with a minor re-negotiation issue following our initial offer. Both members of staff have always been very courteous and have endeavoured to respond to our queries in a speedy fashion.

Derek - Buyer in Berg Estate

Charlton Grace were gave us a professional and friendly service throughout or long process (not agents fault!). Would highly recommend to anyone looking for a local agent.

Caley North - Seller in Beggarwood

My wife and I first approached Charlton Grace for a valuation of the property, as owner occupiers, we wished to sell. We were pleased with the figure Mr. Lee Grace quoted, also for the offer of his firm's services very competitively! Mr.Grace was evidently very knowledgeable about the local market and the property sold easily. Throughout the procedure Mr. Grace was very friendly, attentive and helpful, as were his colleagues in the office we spoke to on the telephone. We are most grateful to Mr. Grace for putting us at our ease and helping to make the sale of our cottage so straightforward and trouble-free. We are very pleased to add our recommendation.

Mr & Mrs GM - Seller in Steventon

Excellent service and communication throughout the purchase. Arranged me a viewing within half an hour of my first telephone enquiry. I then had a viewing that day within a few hours, which I thought was very responsive and efficient by CG. Once the property purchase was ongoing it was smooth sailing until key handover. Highly recommended.

Christopher H Seller & Buyer in RG25

First and foremost I was most impressed with the courteous manner of anyone answering the telephone at this firm. We were also afforded the utmost attention in bringing this matter to a satisfactory conclusion. We would without any doubt, from the experience we have encountered, have no hesitation at all in putting this firm's name forward to any prospective seller or buyer.

Stella Harrison - Seller in North Waltham

In all our house buying ventures Charlton Grace are the only Estate Agents we would recommend. All the staff at the Basingstoke branch are very helpful. Ade and Mark were extremely professional, helpful and friendly. They made what can be a vey stressful experience easier.

Sue & Brian - Buyer in Oakley

Lee and Ady restored our faith in Estate Agents!!! They were at all times professional, friendly and caring, answered questions and responded promptly, his knowledge enabled us to sell the property quickly at unexpected asking price. We would not hesitate in recommending them.

Philip & Yvonne Farr - Seller in RG21

Found Charlton Grace to be very helpful and communicative, Lee Grace was great to deal with and the whole transaction was very efficient and easy.

Caroline Kennett - Buyer in RG24

Lee, Ade, Mark & Michelle were excellent very professional, very pleasant and very efficient . They found a buyer with a mortgage approved and ready to go in next to no time .
Best estate agent I have dealt with.


Simon Jones - Seller in RG21

Charlton Grace dealt with the purchase of our new property in an extremely professional manner.

We were continually informed and updated at each stage of the process giving my wife and I the confidence that all other parties involved were also being advised keeping the stress levels to a minimum. It was a pleasure to deal with professionals that understud the needs of our requirements giving positive advise in the process.

Ray Haywood - Seller in Fairfields

Second time I have used this agency and I wouldn't go anywhere else. Both Lee and Ade (as I am sure the rest of the team) are fabulous. Despite having many deals to take care of, they made me feel like mine was the most important at all times. This particular sale was constrained to a tight timescale and Lee's response was 'I like a challenge'......he certainly week later, the house was sold!! Highly recommended!!

David - Seller in Chineham

Looking to put my house on the market, I started a trawl of potential estate agents in Basingstoke town centre. After a few disappointing meetings I stumbled upon Charlton Grace. I was met at the door by partner Lee Grace, who immediately made me feel very comfortable and impressed me with his knowledge, enthusiasm and integrity. I decided there and then to place my property with them and abandon any further search. Lee came to value the house next day and had it on the market within hours. Adie Grace handled a few block and individual viewings, and I sold at the asking price within three weeks! I was delighted!

Lee, Adie and Mark Charlton were both friendly and professional throughout the process from marketing to completion. Always available, happy to advise, keeping me updated at every stage. I would thoroughly recommend Charlton Grace to anyone.

Bob B - Seller in Hatch Warren

Charlton Grace were friendly from the offset and were able to find us the type of buyer we were looking for. In doing so they were very good at researching into a prospective buyer to determine whether they believed our timescale would be met. They provided us with suitable advice as and when we asked for it.

Xtgbx - Seller in RG21

Charlton Grace helped us buy our first home and we couldn't be happier. Had good contact with both David Wilson and Mark Charlton, who provided great customer service throughout the whole process whilst maintaining a professional yet personal manner. Would highly recommend them.

A Trigg & K Potter - Buyer in RG21

My original house sale fell through, and Lee Grace was quick to re-market, at a better price. Adrienne Grace handled the open day, and within two weeks of their first visit, I had a buyer for the full asking price.

The whole team then handled the process effectively, and I would recommend them, as plain speaking, (God knows I have have had plenty of wet wafflers) friendly people, and would use them again, if the need arises

Adrian Donnelly - Seller in RG24 & Buyer in RG22

We found Lee and Mark a pleasure to deal with. Sadly, until our dealings with Charlton Grace we always found estate agents to be less than honest and lacking in integrity. Lee and Mark however are the exception in our experience. They understand what it means to be a professional yet offer a friendly and down to earth service. They know their market inside out and are not afraid to speak plainly. Lee's diligence, patience and sense of humour were very much appreciated throughout the process... 

Mark - Seller in RG21

I found all members of the Charlton Grace team both friendly and approachable. Whilst being very professional in all aspects of the sales process they were at the same time very realistic and honest at every stage and only updated myself when certain mile stones were reached. I would recommend to friends and family without hesitation.... 

Steve Williams - Seller in Chineham

Exceptional customer service from Lee and the team! Their friendly and helpful approach to any of my concerns or issues were greatly appreciated. Special mention to David Wilson whose kindness during a family member bereavement will always been remembered too. I will always recommend this estate agent to any friends/family who may be thinking about moving in the future.

Sue C - Seller in Brighton Hill

Mark and Lee are excellent estate agents, very courteous and professional at all times, realistic property valuers and most importantly very effective. CG have successfully sold our home for the asking price and then guided us through the entire process to completion. Mark, in particular, worked tirelessly to push the transaction through where other agents were very slow.

RBecket - Seller Hatch Warren

I have used this agent 3 times now to sell my houses and would not use any other agent. The are courteous, reliable and professional, nothing is too much trouble and all my houses sold within a short space of time

GS1965 - Seller in RG21

I never normally do this kind of thing (do a review), but I was so impressed with the service that I received on my House Sale from Mark and Ade that I thought it was important that other people should realise that there are fantastic Estate Agents out there!

I was sent a very straight forward Contract (and I should know as it's what I do for a living), which makes life so much easier when you have so many other things to do.

Mark and Ade are the epitome of professionalism, courtesy, understanding, kindness AND patience. It was an absolute pleasure to do business with them and I would highly recommend them. Thank you so much both of you.

Chris Copper - Seller in RG21

Having had three quotes from agents to sell my property, Mark Charlton was head and shoulders above the others in his approach, manner and professionalism. I am so glad I decided to sell my house with Charlton Grace. I was kept informed every step of the way and nothing was too much trouble. I knew exactly from the start how much the agents fees would cost me whereas the other agents had hedged and wouldn't give me a definite price. The house was sold within days after an 'open house' in excess of the asking price. Questions however trivial were always answered and Mark and Ade always had time for a chat if I popped in to the office. Having not sold a house for 36 years I found the experience less stressful than anticipated and would definitely recommend Charlton Grace Independent Estate Agents as they go that extra mile.

Rosie S - Seller in Baughurst

Bought a house through CG and can't fault them at all. Ade was a delight to speak to and Mark was extremely helpful too.

Thank you.

Ben & Amy - Buyer in Marnel Park