What other people say….
Charlton Grace past clients are our best advocates. Take a look through some of our client testimonials for recent reviews. Charlton Grace is owned and run by its founding partners who work full time within the business. The passion for our own business combined with a strong independent brand is generating referrals from old and new clients alike. We are proud of what we are building, brick by brick.
Mark Charlton and Adi are so easy to deal with. They don't overcomplicate issues like so many agents and are not pushy in any way. They are straight forward, friendly, understanding and very empathetic, when stress levels can be high. They are reliable and trustworthy in their advice. I have used them twice now and can't rate them highly enough!
Chris Copper - Seller in Sherfield Park, Basingstoke
Very good service, I found Mark helpful offered great advice and support and buying and selling through Charlton Grace was the best experience I’ve had moving house after moving several times in basingstoke previously. Sarah Hunt
Sarah Hunt - Buyer and Seller in Basingstoke
I wholeheartedly recommend Charlton Grace in Hartley Wintney and in particular Lee Grace. He is friendly but totally professional, experienced and very knowledgeable so that my mum and I had complete confidence in him and his team. Not only did he arrange a buyer for mum’s property within a week but also kept us fully informed through the sale and purchase process working hard to ensure a timely completion date. 100% satisfied!
Lynn Hall - Seller & Buyer
I simply cannot thank Mark and the team enough for all their help and support through our moving process. Everyone we have dealt with was calm, friendly and helpful - even when we asked daft questions. Emails and telephone calls were responded to very promptly and nothing ever seemed too much trouble. Compared to other estate agents you are absolute diamonds!
Claire Jackson - Seller in Hatch Warren, Basingstoke
A huge thank you to both Mark and Ade for their professional, friendly and superb service. An excellent Agent with great understanding and support throughout. Would definitely recommend them!! Five star. Absolutely brilliant.
RWCS - Seller in Hatch Warren, Basingstoke
After having a very bad experience with another, national estate agents at the start of our sale, it was so refreshing to work with Mark from Charlton Grace who became a trusted advisor to us throughout the process. He was incredibly responsive, helpful and professional, and was always available when we had a question or needed advice, which was invaluable to the entire process. Would definitely choose to work with the company again in the future - we are moving to Guildford, so hopefully you can open an office there!
Ellie Wright - Seller in Marnel Park, Basingstoke
We have now bought and sold a property through Charlton Grace. On both occasions they were extremely professional, Mark in particular is responsive and kept us informed throughout. We thoroughly recommend them.
Simon Groves - Seller in Basingstoke
Where do I start, well how about here, Mark Charlton and his team are some of the most professional, diligent, communicative, and frankly, honest people we have had the pleasure of being clients of. We truly have no bad words or thought to share at all. Through no fault of Charlton Grace our house selling experience has been fraught and very stressful but Mark and his team have done everything in their power to help, guide and shield us from the horrors that are the UK home buying and selling process and we cannot thank them enough. From their personal approach and caring attitude right through to their recommendations for a Solicitor and Mortgage Broker, who in their own rights were absolutely outstanding, we feel so much gratitude and hope this rambling endorsement adequately conveys this. We hope we never have to move again in the UK but, if Charlton Grace would have us back as clients, we will be quite actively kicking their office door down to seek their services again. In finishing, we would just like, again, to thank Mark and his team for everything and wish every other estate agent looked at them as the Gold Standard in their trade. Lee
Lee J - Seller in Hatch Warren, Basingstoke
I have both sold and purchased property through Charlton Grace and would recommend Mark and the team highly. Mark has always been responsive, professional and kept me updated throughout the process. Thanks for making this a smooth process.
Sarah Rixon - Seller in South View, Basingstoke
Just sold our house through Charlton Grace. It was a very straight forward transaction - thanked originally to realistic advice on how to market the property, but with really good communication and co-ordination between all parties throughout. Would recommend.
James M - Seller in Clarke Estate, Basingstoke
Throughout the long process to buy an apartment in Odiham for my Mother Lee Grace did an amazing job, without him we would never have got to completion! He was happy to act as liaison between the solicitors when there was an IT breakdown in communication and at the same time made sure we were kept in the loop as to what was happening and what should be happening. Thanks so much and we will definitely be using Lee at Charlton Grace for the next house sale whenever that might be! Many thanks Sarah
Sarah G - Buyer in Odiham
We were lucky enough to come across Lee at Charlton Grace when buying a house recently. Having dealt with several estate agent companies in the last, Lee immediately brought something different to the proceedings. He was professional, friendly and straight talking from the minute we met him. He, and the entire company from our dealings, is the estate agent that restores your faith in estate agents! He was readily available, patient, willing to provide advice for us (whilst still considering his ultimate responsibility to his client) and an absolute pleasure to deal with. I would have no hesitation in using him myself in the future for any sales or recommending him and Charlton Grace to any one who asked me.
Emma.Singer - Hartley Wintney
We would highly recommend Mark and the professional service he offered when we wished to sell our home. Mark’s knowledge of the local market is second to none. He valued our property realistically and got it onto the market very quickly. Within days we had an open day viewing and were delighted to sell following that days viewings. Mark always responds promptly to any queries and questions, keeping us informed and will chase solicitors etc in order to keep the sale moving forward as quickly as possible.
Mr & Mrs Gannon - Seller in Harrow Way, Basingstoke
Charlton Grace helped us to sell our property so we can purchase our dream home. The brochure made was excellent and the house sold within hours. Mark was friendly, approachable and very kind; we could not have asked for anyone better. All questions and queries were responded to incredibly promptly; we felt well supported throughout the process. We cannot recommend this company enough. Simply 5 star service. Thank you.
Daz Coates - Seller in Fairfields, Basingstoke
Mark Charlton is a brilliant estate agent - I’ve worked with him twice now and both times the service has been fantastic. Friendly, helpful, knowledgeable and efficient. I heartily recommend Charlton Grace and will be calling them again the next time I want to move.
Mr Kiddle - Seller in Basingstoke
Understanding our need to get our house on the market asap, Mark Charlton very quickly appraised the property, took all the measurements and photographs, and our house was advertised on the web within 3 days. We believe the asking price was exactly right and we received an offer and accepted it after 5 days of being advertised. Mark worked tirelessly to keep everyone updated on how the chain was progressing and kept everything moving. Charlton Grace really earned their fee and I would recommend them to anyone selling in the Basingstoke area.
Sarah Faithfull - Seller in South View, Basingstoke
I have recently purchased a property through Charlton Grace and the service was fantastic. Mark was really responsive and chased up on things for both sides. Always pleasant to speak to and prompt in answering any questions. Would definitely choose again.
Olivia Phipps - Buyer in Fairfields, Basingstoke
We tried to move several times before, using Charlton Grace and although we never had any problems selling could never find a property to purchase. The team at Charlton Grace were very supportive and sensitive to our search each time. That was why we never considered using another agent.
Mark Charlton is very friendly, not ‘pushy’ and always aware of the situation. The process of having the house valued, great photos and marketing was simplistic.
We would highly recommend using Charlton Grace to anyone thinking of marketing their property.
Steve and Deb
Steve & Deb Purdey - Seller in Kempshott, Basingstoke
Michael and Lee were extremely professional throughout the process and were refreshingly honest and easy going. When making an offer they were understanding and applied no pressure and kept us informed all the way up to completion. A pleasure to do business with.
Simon Weston - Buyer in Hartley Wintney
I asked Charlton Grace (via Lee Grace) to sell an elderly relative's house in early 2020. I chose Charlton Grace for 2 reasons - I felt they understood how to price and sell the house better than their local Hartley Wintney competition, and they also provided the best quote to sell the house.
Lee was excellent at keeping me up to date on viewings and the feedback from those that looked round the house. Within 3 weeks I had accepted an offer, and I had hoped to complete quite quickly. Then Covid19 arrived, and things were inevitably delayed. Once Estate Agents were re-opened, Lee quickly confirmed the purchasers were still interested (and at the original offer), and the new owners were in the house by the end of June.
I am very pleased that I used Charlton Grace - sometimes using a smaller agency can be a risk, but in my case everything worked out well. My thanks again to Lee and his team.
Robert T - Seller in Hartley Wintney
Lee was fantastic, knowledgeable and extremely helpful in assisting us find our family home. He was always available during the sale process and assisted in managing all parties to a successful conclusion
James Ashmore - Buyer in Fleet
An excellent agent with great local understanding that supported me fully through my house purchase.
Alan Hobbs - Buyer in Hartley Wintney
Fantastic Experience - Lee is knowledgeable / professional and a joy to work with - we were very impressed.
Mr/s Goodwin - Seller in Hartley Wintney
We recently sold our house through Charlton Grace during the lockdown period, having bought it through him 11 years earlier. Lee was professional throughout and regularly kept in contact, despite having a reduced office staff. He was able to leverage his network of potential buyers and get us a great price on a very good conveyancer which meant that the process was as fast and as stress-free as a house move during a pandemic could be. Would highly recommend and use again.
Andy G - Seller in Hartley Wintney
We would not hesitate to recommend Charlton Grace to anyone looking to buy or sell in the local area. Lee was amazing, an absolute joy to work with and went above and beyond to try and make sure our sale went as smoothly as possible.
Rhiannon B - Seller in Hartley Wintney
I have worked with Lee & his team multiple times over the past 10 years. I've just completed on the third sale he has managed for me and as always he was honest, communicative & knowledgeable. I would (and did) only ever go to Charlton Grace as I trust Lee to provide the best service. Highly recommend.
Maddi Fryer - Seller in Hartley Wintney
Charlton Grace have helped us buy our house and due to the demand in property during 2020 (weirdly through Covid), we really struggled. I get a call from CG and here we are....our dream house in our dream location. Throughout they have been transparent, didn’t waste anyones times, thought about customer first (me and my partner) and put up with my many annoying phone calls. If I was looking to sell my property, Charlton Grace would be my first point of call. I have dealt with other agents throughout my house search and other agents haven’t been as personable and “willing” as Charlton Grace. Great agent, professional, accommodating and finally very polite.
Juber Uddin - Seller - Hartley Wintney
This is the 2nd time I've used Charlton Grace to sell my property and on both occasions I bought a property through Charlton Grace. I find them reliable, professional and persistent when required. We had a few issues along the way with the added pressure of being in lockdown but Lee took ownership and saw it through to resolution. I would 100% recommend Charlton Grace. Thanks Lee for helping us get our forever home.
Max & ollie G - Seller - Hartley Wintney
excellent service - Great team
I rarely review things but thought my experience merited doing so. I had been on the market with another larger local estate agent for some time without that much success. So I switched to Charlton Grace. Within a fairly short time I received 3 offers from buyers who could all proceed, eventually selling for above asking price.......as we’d all hoped. Lee and his team at Charlton Grace were excellent. I work in the property business so I’ve come across my fair share of ‘average’ agents. Charlton Grace did a really good job. Hence why I’m very happy to recommend them. Well done - you did well in a relatively challenging ‘Brexit’ impacted market. Thank you.
Alastair C - Seller - Hartley Wintney
We bought our current house through Charlton Grace and we were so impressed by the service Lee and Michael provided we decided to sell our then home through them. From the very beginning they were both professional, courteous and supportive. The photos provided for the listing and brochure were fabulous! Having used other agents in the past we were blown away by the quality of the photos taken. We sold our house in just over a week and Lee and Michael were excellent in providing feedback on the progression of the sale and even helped a buyer further down the chain whose own agent was not providing the service he should have been given! Lee and Michael go above and beyond to offer a professional and personal service and we would highly recommend them. We have now asked them to sell one of our investment properties as we have been so pleased with the service they provided.
If you are looking for an agency that is honest, professional, experienced and will provide you with all the support you need during a very stressful time I would certainly go to Charlton Grace.
Nicole S - Seller - Hartley Wintney
We just wanted to say thank you for a very professional and personal service you have provided for us over the last few years. We are most grateful for everything you have done and we would certainly recommend you to anyone who was looking for such a service.
John & Amor
Jon & Amor - Tenant in RG21
The professionalism, efficiency and responsiveness of Mark and Ade at Charlton Grace is second to none. Understanding my circumstances and need for a quick sale they marketed my property with gusto and after 17 viewings in 6 weeks I had a sensible offer and 4 weeks later I completed. They are both the nicest people who care about what they do and the client. Nothing was ever too much trouble and they always went the extra mile. I would have no hesitation in recommending Charlton Grace and would seek their services if I were to move again.
Karen Elkins - Seller in Hatch Warren, Basingstoke
We sold through Charlton Grace as we had previously purchased the property from them 5 years ago and found them very helpful and polite. Again, Mark and Are delivered good customer service, and remained positive through a difficult viewing period. The only problems we faced were with valuation and having to drop the price of our property several times; although we understand the housing market has not been particularly favourable this year with a lot of uncertainty, politically. Other than that they have been in good contact with us and our buyers, and were sympathetic when moving day did not go as planned, with Mark keeping the buyer informed even though it was his day off. All in all, we would recommend Charlton Grace for buying and selling; although they were a bit pushy with dropping the sales price we have found them to provide good customer service, and found Mark and Are to be a lot more personable than some of the estate agents we had encountered while purchasing.
Kelly Morrison - Seller in Basingstoke
We have just exchanged contracts on a flat we are buying through Charlton Grace.
We cannot speak highly enough about them. We had excellent service from Mark Charlton who was extremely helpful in all sorts of ways. He answered all the questions we had, and acted as 'go between' with us and the sellers.
The flat purchase could not have gone more smoothly. He even recommended an excellent solicitor to act for us.
Mr & Mrs Hammond - Buyer in Overton
We were very impressed with the service from start to finish. Mark Charlton was extremely professional and responded to every query very effectively and efficiently working on our behalf to keep both us and our buyer happy. We were made to feel like a very valued customer and cannot fault the whole process
Mrs Kennett - Seller in Old Basing, Basingstoke
Mark was excellent, responsive and helpful throughout the entire process of our house purchase. He was always willing to take questions back to the seller and did so quickly and helpfully. We would definitely deal with Mark and Charlton Grace again in the future.
Brendan Cavanagh - Buyer in Chineham, Basingstoke
Mark and Ade have been very helpful throughout my property purchase. They were unfailingly polite and swift to respond to my queries.
The only issue was a small breakdown in communication, where a previous issue with the property was not disclosed fully, but this was not a serious issue, and was relatively easily overcome
Dan - Buyer in Basingstoke
Just wanted to say thank you for the service you’ve provided over the last 4 years. Natalie and I have been renting for over 10 years using various letting agents, and Charlton Grace have been by far the best experience yet.
Mr & Mrs Dawe - Tenant in RG24
Brilliant from start to finish. Fair price, knowledgeable, helpful, friendly and competent staff. Fast responses to all enquiries. They make a complex process seem quite straightforward. An impressive operation I would not hesitate to engage again when the need arises.
Mr Kiddle - Seller in Basingstoke
Mark and Adie were excellent when we sold our home in Kempshott. Very supportive, communicative and informative without any of the nonsense that sometimes gets attributed to Estate Agents. I would use them again without a moment's hesitation. The mortgage advisor, John, was also excellent and made some superb recommendations.
Rob Cooper - Seller in Kempshott, Basingstoke
I recently sold through CG and can very much recommend them. Very helpful throughout and made what is a very stressful experience much more manageable.
Alan Whitaker - Seller in Lychpit, Basingstoke
Very obliging and very helpful nothing was a bother considering we are 400 miles apart. When I panic Mark was on hand to talk me through it
Mrs McLeod - Seller in Riverdene, Basingstoke
We have not moved for many years and were very apprehensive about it; however, every contact with Charlton and Grace has been a good experience. There was none of the "hard selling" some agents use, which would have put us off. Charlton Grace's support and advice has kept us going through any difficulties we encountered. Mark went out of his way to make us feel comfortable and answered all our questions with patience and understanding.
Steve and Tina - Seller in Basingstoke
Not only have Mark and Ade ensured we have had consistent and reliable market advice, they have both gone above and beyond our expectations in terms of their persistance to get us through all the 'chain' communications and problems. This is not true of most other estate agents. We also used them in 2011 to sell a property and their standards have remained high. We would most definitely choose them again if we were to sell again.
Mr & Mrs Phipps - Seller in Fairfields, Basingstoke
We found Ade and Mark extremely friendly and helpful. Mark was so helpful through a difficult exchange, we only brought through Charlton Grace but the service was fantastic.
Mrs Philpot - Buyer in Clarke Estate, Basingstoke
Thank you again for a smooth and great experience with you and Charlton Grace, was greatly appreciated,
Mr M Strange - Tenant in Hatch Warren, Basingstoke
I've bought a property through this company, at the same time as selling a property through a London company. The latter was a very prolonged and painful affair. Through this Mark and Adrienne were supportive giving good advice and never lost faith in the sale I was struggling with in order to buy the Basingstoke property. We're now about to complete and I'm still in one piece. Thank you both.
Joan W - Buyer in Basingstoke
I have just had a horrendous time selling my house due to having purchasers with marital problems further down the chain. I sold my house in October but am moving in March. Throughout this period of time Mark and Ade kept phoning up and down the chain to find out what was going on and keeping me informed. I cannot speak highly enough about their service. Thank you both.
Alan J - Seller in Hatch Warren, Basingstoke
I want to thank you for all the time , help, and being next to us when we needed and always being more then a friend being a family member !!!
We wish you all the best and health and love We gone see you soon when we gone be back from holiday Kind Regards Daniel and Andreea
Daniel and Andreea - Tenants in RG21
I have found Michele Blay to be very helpful and supportive in helping to find a suitable rented property. She has always been professional but has a very friendly personable manner. I hope to work with Michele again and would like to thank Michele for all her help.
Gray Healthcare - Tenant in Hatch Warren, Basingstoke
Charlton Grace Estate Agents, and in particular Mark, are a breath of fresh air. After dealing previously with one of the so called 'big High Street agents' our experience with Charlton Grace was fantastic. From requesting a viewing right through to Exchange Of Contracts Mark and his team have supported us throughout, showing at times lost of patience and providing a good listening ear! We're moving to what I hope to be our 'forever' house but if we do move in the future the first Estate Agents I will call is Charlton Grace. Thank you Mark and team for your professionalism and always being available to answer any question no matter how big or small.
Mr & Mrs Durham - Buyer in Rooksdown, Basingstoke
Charlton Grace are a fantastic estate agent and I would highly recommend them. We dealt with Ade and Mark and wow what fantastic people they are and lovely too. People say buying a house is the most stressful time of your life but I can honestly say the process was so smooth thanks to Charlton Grace. We viewed 2 properties for sale with them, fell in love with one of them, made our offer and away we went. Charlton Grace were always there to speak to if we needed it and were happy to answer any questions we had. We have now been living in our new home for a week and we couldn't be happier. Thanks again Ade and Mark!
Mr & Mrs Ashford - Buyer in Kempshott, Basingstoke
Just wanted to say thanks for the last 2.5 years. We both agree that in our years of rental that Charlton Grace has been one of the better letting agencies we have dealt with. Many thanks, Martin
Mr & Mrs Lee - Tenant in RG21
Absolutely brilliant! The best agent in Basingstoke. We have dealt with both Mark and Lee with regards to Purchase, Lettings and Sale and they are honest (which I believe stands them above all others), reliable, professional and persistent when required. Everything you can ask for from an agent. These low fee alternatives are exactly that - you get what you pay for. Charlton & Grace has genuine, honest experts who carry you through each stage and achieve results. I use agents all over the country and these are by far the best. I highly recommend them. Thank you Mark & Lee it was a pleasure doing business with you :-)
Mrs Davies - Seller in Hatch Warren, Basingstoke
Excellent service from both Ade and Mark. I was kept informed every step of the way. My property was sold within ten days of it going on the market. Brilliant!
Ms M - Seller in RG21
I found both Ade and Mark endlessly charming and helpful in all respects : Ade during the selling of my house and Mark chasing the purchasers' solicitors when signing the Contract and obtaining a Completion Date took forever ....
Caroline - Seller in Basingstoke
‘Thanks for organising the oven replacement so promptly. You really blow me away with how organised you are and I absolutely know you are 100% reliable. Thank you for looking after my property. ‘
Karen Insley - Landlord in Hatch Warren, Basingstoke
We needed a house to rent and had many complications as we were moving back to the UK from Portugal. We hit many obstacles until we found the house that ticked all the boxes. Luckily the agent was Charlton Grace and in particular Michele who was more than helpful and accommodating regarding our complicated circumstances. Due to Michele's sterling efforts our move went very smoothly and we are now personalising our new home. We cannot praise the professionalism and courteousness of this agent enough. Thank you so much, Kerry and Margot.
Kerry & Margot - Tenant in RG24
From the moment we called Charlton Grace to view a house, Ade was fantastic.
She arranged us a quick viewing and was incredibly helpful with all our questions what with this being our first home.
Any emails or calls were have been answered quickly and thoroughly. Really couldn't have asked for anymore!
Claire & Tim - Buyer in Hatch Warren, Basingstoke
We sold our 6 bed detached house in Basingstoke via a sole agency with Charlton Grace. We met with several larger and better known agents before deciding, but preferred Lee Grace's personal, polite, enthusiastic and friendly approach. The service was excellent from start to finish. We would recommend them without hesitation.
David & Sandra P - Seller in Basingstoke
Happy Christmas and a Happy New Year to you all!
I'm sorry it's taken me so long to write but with moving in, Christmas and the grandchildren it's been quite hectic.
I've already had some decorating done and bought some new furniture and the place is looking wonderful!
I wanted to say a massive thank you to you and the team for selling my house. What a long journey it was!
Being a 'non-standard' build with numerous issues and challenges, I was not looking forward to the experience at all, but you stuck with it and your relentless determination, skills and knowledge have meant that I am now enjoying every moment of my wonderful new home! You and the team showed masses of positivity, professionalism and care throughout, for which I am so grateful. This has most definitely been a case of service 'above and beyond' which I believe is very rare these days. Again, thank you, I do not think I'd have received such a personal and committed approach from any other agent and I am so pleased that I chose Charlton Grace to sell my house!
I hope you all have a very happy, healthy and prosperous new year.
Love from Eileen x
Eileen Newman - Seller in Basingstoke
I sold my house using a different agent and bought a house being sold by Charlton Grace. The chain came very close to falling through but Mark did an excellent job of chasing everyone up and smoothing out all the problems that came up. I only wish that my own agent had been so diligent.
If I move again, Charlton Grace will be the agents I go to.
Paul B - Buyer in Beggarwood, Basingstoke
I used Charlton Grace for the second time as I couldn't find anyone who I was happier to have representing the sale of my house. All points of contact have been nothing but professional and I would thoroughly recommend their services for either buying and selling. Very friendly manner both on the phone and in person.
Kevin Davies - Seller in Hatch Warren, Basingstoke
I deal with Estate Agents across the South of the UK on a regular basis as I work in the property industry and can honestly say I struggle to find anything positive to say about the majority.
Overall every member of the team at Charlton Grace is very pleasant to deal with, never rude and generally do what they say they will.
The only negative I have and recommendation for improvement is that both sellers and purchasers prefer to be told the truth, even if it's not what they want to hear. Hopefully, probably and should be may seem like you are pacifying a situation, however all it does is allow frustration to build and cause parties to lose faith in what they are being told.
That negative aside, you would certainly struggle to find a better Estate agency than Charlton Grace in the Basingstoke area.
Becky Allen - Buyer in Lychpit, Basingstoke
I would like to personally thank Ade for your help during the offer period. It was lovely to actually come across a very genuine, friendly estate agent unlike other estate agents from different companies we have spoken to. They have not all been that bad but unlike Ade none of them seem to really care.
Many thanks Ade
Andrew Darton - Buyer in Hatch Warren, Basingstoke
We felt we had an fantastic service from them, would definitely recommend them! Very quick and efficient and very friendly.
Carl - Tenant in RG24
We would like to thank Mark & Ade for all their help during our house move. They were always available for support and advice and very quick to respond to questions and issues. We have no hesitation to recommend them, a thoroughly professional set up.
Thank you very much
Smiths - Seller in Roman Park, Basingstoke
Thank you to Lee, Mark and Ade for all of their help in selling my late father's home. Their professional, prompt and friendly service meant that everything went smoothly throughout the process and their sensitivity was appreciated greatly. I thoroughly recommend Charlton Grace as a professional agent with the personal touch.
Angie S - Seller in Berg Estate, Basingstoke
I was so very pleased with Charlton Grace. Michelle was my agent and she was so helpful!. She was very courteous and friendly, and made sure all I needed to move in was in place. All I can say is Charlton Grace made my entry to my new house very swift and stressless.
Thank you Michele
Simere - Tenant in Marnel Park, Basingstoke
Michele is always available and quick to respond to any queries/problems that we have.
I would highly recommend Charlton Grace.
Nicola C - Tenant in RG24
My wife and myself have been very impressed and pleased in our dealings with this Agency; first with Ade who facilitated our initial visit to the property in question and then with Mark who dealt with a minor re-negotiation issue following our initial offer. Both members of staff have always been very courteous and have endeavoured to respond to our queries in a speedy fashion.
Derek - Buyer in Berg Estate, Basingstoke
Charlton Grace were gave us a professional and friendly service throughout or long process (not agents fault!). Would highly recommend to anyone looking for a local agent.
Caley North - Seller in Beggarwood, Basingstoke
My wife and I first approached Charlton Grace for a valuation of the property, as owner occupiers, we wished to sell. We were pleased with the figure Mr. Lee Grace quoted, also for the offer of his firm's services very competitively! Mr.Grace was evidently very knowledgeable about the local market and the property sold easily. Throughout the procedure Mr. Grace was very friendly, attentive and helpful, as were his colleagues in the office we spoke to on the telephone. We are most grateful to Mr. Grace for putting us at our ease and helping to make the sale of our cottage so straightforward and trouble-free. We are very pleased to add our recommendation.
Mr & Mrs GM - Seller in Steventon
Excellent service and communication throughout the purchase. Arranged me a viewing within half an hour of my first telephone enquiry. I then had a viewing that day within a few hours, which I thought was very responsive and efficient by CG. Once the property purchase was ongoing it was smooth sailing until key handover. Highly recommended.
Christopher H Seller & Buyer in Steventon
First and foremost I was most impressed with the courteous manner of anyone answering the telephone at this firm. We were also afforded the utmost attention in bringing this matter to a satisfactory conclusion. We would without any doubt, from the experience we have encountered, have no hesitation at all in putting this firm's name forward to any prospective seller or buyer.
Stella Harrison - Seller in North Waltham
In all our house buying ventures Charlton Grace are the only Estate Agents we would recommend. All the staff at the Basingstoke branch are very helpful. Ade and Mark were extremely professional, helpful and friendly. They made what can be a vey stressful experience easier.
Sue & Brian - Buyer in Oakley
Lee and Ady restored our faith in Estate Agents!!! They were at all times professional, friendly and caring, answered questions and responded promptly, his knowledge enabled us to sell the property quickly at unexpected asking price. We would not hesitate in recommending them.
Philip & Yvonne Farr - Seller in Basingstoke
Found Charlton Grace to be very helpful and communicative, Lee Grace was great to deal with and the whole transaction was very efficient and easy.
Caroline Kennett - Buyer in Old Basing, Basingstoke
Lee, Ade, Mark & Michelle were excellent very professional, very pleasant and very efficient . They found a buyer with a mortgage approved and ready to go in next to no time .
Best estate agent I have dealt with.
Simon Jones - Seller in Basingstoke
Charlton Grace dealt with the purchase of our new property in an extremely professional manner.
We were continually informed and updated at each stage of the process giving my wife and I the confidence that all other parties involved were also being advised keeping the stress levels to a minimum. It was a pleasure to deal with professionals that understud the needs of our requirements giving positive advise in the process.
Ray Haywood - Seller in Fairfields, Basingstoke
Second time I have used this agency and I wouldn't go anywhere else. Both Lee and Ade (as I am sure the rest of the team) are fabulous. Despite having many deals to take care of, they made me feel like mine was the most important at all times. This particular sale was constrained to a tight timescale and Lee's response was 'I like a challenge'......he certainly does.....one week later, the house was sold!! Highly recommended!!
David - Seller in Chineham, Basingstoke
Looking to put my house on the market, I started a trawl of potential estate agents in Basingstoke town centre. After a few disappointing meetings I stumbled upon Charlton Grace. I was met at the door by partner Lee Grace, who immediately made me feel very comfortable and impressed me with his knowledge, enthusiasm and integrity. I decided there and then to place my property with them and abandon any further search. Lee came to value the house next day and had it on the market within hours. Adie Grace handled a few block and individual viewings, and I sold at the asking price within three weeks! I was delighted!
Lee, Adie and Mark Charlton were both friendly and professional throughout the process from marketing to completion. Always available, happy to advise, keeping me updated at every stage. I would thoroughly recommend Charlton Grace to anyone.
Bob B - Seller in Hatch Warren, Basingstoke
Charlton Grace were friendly from the offset and were able to find us the type of buyer we were looking for. In doing so they were very good at researching into a prospective buyer to determine whether they believed our timescale would be met. They provided us with suitable advice as and when we asked for it.
Xtgbx - Seller in Basingstoke
Charlton Grace helped us buy our first home and we couldn't be happier. Had good contact with both David Wilson and Mark Charlton, who provided great customer service throughout the whole process whilst maintaining a professional yet personal manner. Would highly recommend them.
A Trigg & K Potter - Buyer in Basingstoke
My original house sale fell through, and Lee Grace was quick to re-market, at a better price. Adrienne Grace handled the open day, and within two weeks of their first visit, I had a buyer for the full asking price.
The whole team then handled the process effectively, and I would recommend them, as plain speaking, (God knows I have have had plenty of wet wafflers) friendly people, and would use them again, if the need arises
Adrian Donnelly - Seller in Chineham, Basingstoke & Buyer in Beggarwood, Basingstoke
We found Lee and Mark a pleasure to deal with. Sadly, until our dealings with Charlton Grace we always found estate agents to be less than honest and lacking in integrity. Lee and Mark however are the exception in our experience. They understand what it means to be a professional yet offer a friendly and down to earth service. They know their market inside out and are not afraid to speak plainly. Lee's diligence, patience and sense of humour were very much appreciated throughout the process...
Mark - Seller in Basingstoke
I found all members of the Charlton Grace team both friendly and approachable. Whilst being very professional in all aspects of the sales process they were at the same time very realistic and honest at every stage and only updated myself when certain mile stones were reached. I would recommend to friends and family without hesitation....
Steve Williams - Seller in Chineham, Basingstoke
Exceptional customer service from Lee and the team! Their friendly and helpful approach to any of my concerns or issues were greatly appreciated. Special mention to David Wilson whose kindness during a family member bereavement will always been remembered too. I will always recommend this estate agent to any friends/family who may be thinking about moving in the future.
Sue C - Seller in Brighton Hill, Basingstoke
Mark and Lee are excellent estate agents, very courteous and professional at all times, realistic property valuers and most importantly very effective. CG have successfully sold our home for the asking price and then guided us through the entire process to completion. Mark, in particular, worked tirelessly to push the transaction through where other agents were very slow.
R Becket - Seller in Hatch Warren, Basingstoke
I have used this agent 3 times now to sell my houses and would not use any other agent. The are courteous, reliable and professional, nothing is too much trouble and all my houses sold within a short space of time
GS1965 - Seller in Basingstoke
I never normally do this kind of thing (do a review), but I was so impressed with the service that I received on my House Sale from Mark and Ade that I thought it was important that other people should realise that there are fantastic Estate Agents out there!
I was sent a very straight forward Contract (and I should know as it's what I do for a living), which makes life so much easier when you have so many other things to do.
Mark and Ade are the epitome of professionalism, courtesy, understanding, kindness AND patience. It was an absolute pleasure to do business with them and I would highly recommend them. Thank you so much both of you.
Chris Copper - Seller in Basingstoke
Having had three quotes from agents to sell my property, Mark Charlton was head and shoulders above the others in his approach, manner and professionalism. I am so glad I decided to sell my house with Charlton Grace. I was kept informed every step of the way and nothing was too much trouble. I knew exactly from the start how much the agents fees would cost me whereas the other agents had hedged and wouldn't give me a definite price. The house was sold within days after an 'open house' in excess of the asking price. Questions however trivial were always answered and Mark and Ade always had time for a chat if I popped in to the office. Having not sold a house for 36 years I found the experience less stressful than anticipated and would definitely recommend Charlton Grace Independent Estate Agents as they go that extra mile.
Rosie S - Seller in Baughurst
Bought a house through CG and can't fault them at all. Ade was a delight to speak to and Mark was extremely helpful too.
Ben & Amy - Buyer in Marnel Park, Basingstoke