Letting Property in Basingstoke, Hartley Wintney & surrounding villages

Our lettings service is about getting the simple things right. We ensure our landlord’s properties are kept full and well maintained, maximising the return on their investment every step of the way.

Our highly experienced team will look after your property for you, sorting out any problems that tenants may have, ensuring the financials stay on track and leaving you to get on with your busy life with complete peace of mind.

We also welcome landlords who have the time to manage their own property, for this we offer a tenant find and rent collection only service, where we find suitable tenants for you and, yes, you guessed it, collect the rent for you!!

Finding good quality tenants is our speciality!

Our aim is to find tenants that we’d be happy to have in our own homes. Charlton Grace have an extensive portfolio of tenants requiring properties to let in Basingstoke, Hartley Wintney and surrounding villages.

When you choose Charlton Grace to let your property you can be assured of a discreet, professional and productive service every step of the way.

Charlton Grace is a member of The Property Ombudsman. The Property Ombudsman code of practice is approved by the Trading Standards Institute. The Trading Standards Institute has approved the code of practice we follow, which is run by The Property Ombudsman.

If you would like a free valuation and market appraisal, please email us at - enquiries@charltongrace.co.uk  or complete our online valuation request. Alternatively call the teams on - 

Basingstoke office: 01256 353380. Hartley Wintney office: 01252 844744.




Tenant Find:

Rent collection:

Fully managed:

10% of rent

10% of rent

12% of rent

(+ VAT)

(+ VAT)

(+ VAT)







Arranging and facilitating statutory compliance (this is in addition to the costs of the item itself) if not provided on instruction or undertaken by the landlord:

• Energy Performance Certificate (EPC) £120.00 (inc. VAT) per tenancy

• Gas Safety Certificate (GSR) & Boiler service £192.00 (inc. VAT) per tenancy

• Electrical Installation Condition Report (EICR) £425 (up to 10 circuits) (inc. VAT) per tenancy

• Portable Appliance Testing (PAT) £75.00 (inc. VAT) per tenancy

• Legionella Risk Assessment £102.00 (inc. VAT) per tenancy

• Installing Smoke alarms and Carbon Monoxide £POA per tenancy   



Set-up Fees: £510.00 (inc. VAT) per tenancy. Referencing for up to two tenants (ID checks, Right-to-Rent check, financial credit checks, obtaining references from current or previous employers / landlords and any other relevant information to assess affordability) as well as contract negotiation (amending and agreeing terms) and arranging the signing of the tenancy agreement.

Additional Tenant Referencing Fees: £120.00 (inc. VAT) per tenant. As Set-up Fees above for additional tenants.

Guarantor Fees: £120.00 (inc. VAT) per guarantor. Covering credit referencing and preparing a Deed of Guarantee (or as part of the Tenancy Agreement).

Permitted Occupier Fees: £50.00 (inc. VAT) per permitted occupier. Explaining to any permitted occupier their rights and responsibilities towards the named tenant(s) and landlord.

Deposit Registration Fees (where collected): £72.00 (inc. VAT) per tenancy. Register landlord and tenant details and protect the security deposit with a Government-authorised Scheme. Provide the tenant(s) with the Deposit Certificate and Prescribed Information within 30 days of the tenancy start date.

Inventory Fees: (price on application) Dependant on the number of bedrooms and/or size of the property and any outbuildings.

Accompanied Check-in Fees: (price on application) Attending the property to welcome the tenant(s), confirm the Inventory and Schedule of Condition, explain the operation of appliances, highlight the location of utility meters, stop-cocks etc. and test that all smoke alarms and carbon monoxide detectors are present and in working order. This is subject to an approved Inventory as above.

Landlord Withdrawal Fees: (before move-in): £510.00 (inc. VAT) per tenancy. To cover the costs associated with the marketing, advertising and tenancy set-up should the landlord withdraw from the tenancy before it has started.



Additional Property Visits: £48.00 (inc. VAT) per visit. Should the landlord request property visits in addition to those within their existing Terms of Business, this covers the costs of attending the property.

Rent Review Fees: £72.00 (inc. VAT) per tenancy. Review rent in accordance with current prevailing market conditions and advise the landlord, negotiate with the tenant(s), direct tenant(s) to make payment change as appropriate, update the tenancy agreement and serve a Section 13 Notice if the tenancy is on a periodic basis.

Renewal Fees: £180.00 (inc. VAT) per tenancy. Contract negotiation, amending and updating terms and arranging for the signing of a further tenancy agreement.

Right-to-Rent Follow-Up Check: £30.00 (inc. VAT) per check. Undertaking a repeat check in person on a time-limited visa in accordance with the Immigration Acts 2014 and 2016. Notifying the Home Office should an illegal overstayer be identified. This does not apply to a Tenant-Find service.

Landlord Withdrawal Fees (during tenancy): £180.00 (inc. VAT) per tenancy. To cover the costs associated with advising the tenant on the change and the position of the security deposit, transferring the security deposit to the landlord or new agent, notifying all utility providers and local authority (where necessary) and returning all relevant documents held by the agent to the landlord. This does not apply to a Tenant-Find service.

Arrangement Fees for works over £500.00: 10% of net cost (inc. VAT). Arranging access and assessing the costs with any contractors, ensuring work has been carried out in accordance with the Specification of Works and retaining any resulting warranty or guarantee. Fully Managed service only.



Check-out Fees: £180.00 (inc. VAT) per tenancy. Attending the property to undertake an updated Schedule of Condition based on the original inventory and negotiating the repayment of the security deposit.


Tenancy Dispute Fee: £180.00(inc. VAT) per tenancy. The costs associated with the preparation of all evidence and submitting the case to the tenancy deposit scheme as well as dealing with all correspondence relating to the dispute. This only applies where the agent has protected the deposit.

Fees for the service of Legal Notices (Section 8 or Section 21): £60.00 (inc. VAT) per Notice.

Court Attendance Fees: £180.00 (inc. VAT) per hour.



Vacant Property Management Fees: £48.00 (inc. VAT) per visit. To cover the costs associated with visiting the property to undertake visuals checks on the inside and outside at a frequency mutually agreed with the landlord.

Management Take-over Fees: £360.00 (inc. VAT) per tenancy. To cover the costs associated with taking over the management of an ongoing tenancy, ensuring all statutory compliance has been undertaken, confirming everything under “Set-up Fees” above, receiving and protecting the security deposit and providing all necessary legal documentation to the tenant.

Deposit Transfer Fees: £72.00 (inc. VAT) per deposit. Should the landlord request any changes to a protected deposit during a tenancy, this covers the costs associated with legal compliance for said request.